Experiencing OverDrive Tech Issues?

We recently received this notice from OverDrive, regarding some tech issues patrons are experiencing:

OverDrive recently upgraded more of our services to HTTPS as part of our continued commitment to security and privacy. While this process was seamless and invisible to the vast majority of users, it resulted in compatibility issues for some older devices and software versions. We apologize for the inconvenience, and have provided solutions and alternatives below (wherever possible).

Sony Reader WiFi
Sony Reader WiFi devices no longer allow users to download eBooks directly on the device. Users can still download library eBooks to the Sony Reader software on their computer, then transfer eBooks from their computer to their Sony Reader.

NOOK GlowLight Plus
Users cannot currently open library eBooks that they’ve transferred to the NOOK GlowLight Plus. Barnes & Noble is aware of this problem and working on a fix, which should be released in a future device software update.

Adobe Digital Editions (ADE)
Some users have had problems downloading eBooks using Adobe Digital Editions (ADE) 2.0 or below. As a solution, we recommend always using the latest version of ADE (currently version 4.5). Some Windows XP users have continued to experience issues after upgrading ADE, so they may still have difficulty downloading library eBooks. Microsoft discontinued support for XP in 2014, and unfortunately there is no solution for these users at this time.

A help article with this information is available for you to share with staff and users if needed.

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