Attention Overdrive Users

Some patrons have been experiencing problems with their Overdrive accounts.

overdrive

Here is an update from Overdrive:
We released OverDrive v3.5.0 for iOS on Monday, February 1, 2016. Among other things, this updated version of the app resolves long-standing issues related to saving audiobook position and syncing. Unfortunately, it also introduced a new bug that prevented some users from opening or using the app after updating.

On Friday, February 5, 2016, we released v3.5.1, which resolved the initial errors and allowed most users to open the app. However, we’re now finding that some app users are encountering new problems.

Details follow, but before we proceed – we’re truly sorry for the frustration and hassle that we’ve caused you.

Note: These issues are also recapped in this help article.
Who is affected?

iOS users who read eBooks and have installed v3.5.0 and v3.5.1 of our app could potentially see these errors, but many aren’t. Audiobook users are not affected, and neither are Android and Windows app users.
What are the problems? And what are the solutions?

There are a few different problems that iOS app users may be encountering presently:
When attempting to open an eBook, an error is displayed saying that the eBook has been downloaded or fulfilled by another user or account

This error is displayed when you try to open an eBook that was already opened using another OverDrive account, library card, or Adobe ID. To work around the problems presented by v.3.5.0, users could simply uninstall and reinstall the app. Many did so, but elected to sign in to the app using their library card number instead of their OverDrive account. This created a mismatch with the authorization for any previously downloaded eBooks.

To resolve this issue, please follow these steps:

If the eBook is not on your app bookshelf, skip to step 3.
If the eBook is on your app bookshelf, tap Edit in the upper-right corner.
Tap the Delete button below the problematic title.
Tap the icon in the top-left corner and select the library from which you originally downloaded the eBook.
Sign into your library account and download the book again.

When attempting to download a book, a “Fulfillment failed” error is displayed

This error can typically be resolved by deauthorizing the app and then reauthorizing it with the same account. Please follow the steps listed here to resolve this error.
Library card information is not remembered even though the “Remember me” option is selected

We’re addressing this issue in our next update, v3.5.2. For the time being, please re-enter your library card number (and PIN, if required) and accept our apologies for the frustration.
A user’s reading history is lost upon updating the app

Because of the major code changes we made for v3.5.0, a user’s reading history was lost when they updated the app. There’s no way to retrieve the lost history, but it will be maintained in the app in v3.5.0 and up.
An “Unknown error” is displayed when attempting to download a title

We’re investigating this error presently and will address it in a future update. In the meantime, you can select the “Read” option from your Checkouts page to read the eBook in your Safari browser instead.
What is OverDrive doing in response?

We’ve made copy updates to the sign-in and sign-up pages to help users decide how to sign into the app.
We’re presently investigating and working directly with users who are receiving “Unknown Error” and “Fulfillment Failed” errors. We’re looking for ways to resolve these errors without relying on users to take action.
We’ve resolved the library card information bug, and it will be included in the next app update, v3.5.2.
We’ve also received many reports from audiobook listeners who miss seeing the part number in the audiobook player. We’re adding that back in with the next version of the app.

When will the next version of the app be released?

We’re actively investigating these problems and updating our code. We’ll keep you posted on our progress. Please know that we’re working hard to address these problems, and we’ll release an update to the app as soon as possible. In the meantime, we sincerely thank you for your patience.

Children’s Programming Resumes

We’re back – for all of our children’s programming, that is. Join us for Storytimes, STEAM Tuesdays, and afterschool clubs on Thursdays. The schedule is below:

Art Storytime (4 & up):
Mondays: 5:30
Tuesdays: 11 am
Saturdays: 11 am

Movement Storytime (birth – 3):
Tuesdays: 10:15 am
Saturdays: 10:15 am

Register now for Spring Storytime sessions! There is no fee for these programs, but registration is required. Visit our website at vermillionpubliclibrary.org, and click on the Storytimes link, or call us at 605-677-7060. Each session is open until full (12 per class). Sessions run Jan 11 – Apr 30.
LEGO Club – 1st & 3rd Thursdays; 3:30-5 pm
Art Club – 2nd Thursdays; 3:30-5 pm
Code Club – 2nd & 4th Tuesdays; 3:30-5 pm
Robotics Club – 1st & 3rd Tuesdays; 3:30 (ages 7 & up)

An exciting new season of After School Programs begins in mid-January and continues through April 30th. These programs are open to all elementary students, K-5, but are not appropriate for preschoolers. Snacks included!

STEAM Tuesday is back!

It’s the first Tuesday of the month, which means it’s time for STEAM Tuesday Robotics, 3:30 – 5.

steam logo copy

Youth in Kindergarten and up are welcome in these fun afterschool sessions of LEGO Robotics or VEX IQ Robotics. Learn about engineering and coding with these awesome and user-friendly kits. No robotics experience necessary.

Adult Programming is Back

We’ve got two great adult events coming up this week:

Tuesday, September 1st, 10:30 am – 12 pm
Technically Speaking Series brings you eBooks & Audiobooks
This workshop will introduce participants to the eBook and audiobook resources currently available to patrons through the library catalog. Takes place in the Tech Center. Call or stop by our Circulation desk to register, as space is limited. There are no fees for this workshop.

ereader graphic

Also –
Tuesday, September 1st, 7 pm
Artists & Authors Series returns with visual artist Patti Roberts Pizzuto
We will host mixed media artist Patti Roberts Pizzuto as she discusses her unique approach to creating visual art.
Free and open to the public.

Notes from the Ancestors no. 1SIZED

Friday, September 4th, 10:30 – 12 pm
We introduce Tech Hour – our new weekly tech mentoring program! Our tech assistant is available each week to answer your tech questions and provide one-on-one assistance. Appointments are helpful, but not necessary. Call or stop by our Circulation Desk for more information.

See you this week!

Fall Children’s Programming is Right Around the Corner!

FALL AFTER-SCHOOL PROGRAMMING, 2015

An exciting new season of After School Programs begins the week of September 14th, and continues through mid-November. These programs are open to all elementary students, K-5, but are not appropriate for preschoolers. Snacks included!

LEGO Club – 1st & 3rd Thursday; 3:30-5 pm, Kozak Community Room

Art Club – 2nd Thursdays; 3:30-5 pm, Kozak Community Room

Code Club – 2nd & 4th Tuesdays; 3:30-5 pm, Kozak Community Room and Tech Center

Robotics Club – 1st & 3rd Tuesdays; 3:30, Kozak Community Room

Homework Helpers – Tuesdays and Thursdays; 3:30-4:30 in the South Dakota Room

Find out more about children’s programming, and available resources for kids by clicking on http://vermillionpubliclibrary.org/kids/.

lego club sept 4 004

Welcome our New Tech Assistant

VEX, Coyote athletes etc 037You may have noticed a new face around the library.
Meet Jeff Engeman, the library’s new Tech Assistant and Processor.  He’s here to assist you with your tech questions.

Beginning in the fall, we will host regularly scheduled tech sessions on a variety of topics, Tuesdays 10:30-12, as well as Tech Hour on Fridays, 10:30-12 for one-on-one tech assistance.  Just call or stop by the library for more information.

Summer Reading Program events a continuing success

Weekly events for K-5th graders:

Science Club – Mondays 11-12 pm
Entertainers – Mondays 1 pm, All ages welcome
Movietime – Tuesdays 1-3 pm
Lego Club – Wednesdays 10:30-11:30 am
Art Club – Wednesdays 1 -2 pm
Robotics Club – Thursdays 10:30-11:30 am
Coding Club – Thursdays 1 -2 pm

Most events take place in the Kozak Community Room. Snacks provided during most events.

Weekly events for Teens:

STEAMpunks– Wednesdays 10-11 am
VEX IQ Robotics Club – Thursdays 1- 2 pm

Events take place in the Teen Room. Snacks provided during most events.