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Tech Help

Patrons seeking assistance with technology related questions that are anticipated to take more than ten minutes should schedule a one-on-one technology help session here at the library. This is designed for patrons in need of personalized assistance with basic technology needs. This free service is best used for more in-depth instruction on how to use the library’s digital resources, e-readers, databases, general computer help, internet skills, and social media.

For more detailed assistance on a specific topic or software, please check out our Universal Class electronic resource available here: Universal Class. This resource offers free classes at a variety of different levels on technology related topics.

One-on-ones must be scheduled ahead of time, and are assigned on a first come, first served basis. We make every effort to fulfill appointment requests as soon as possible. Fill out the form below and we’ll contact you within 3 business days to set up an appointment.

If you bring your own device, please bring any necessary passwords and cords. Please make sure your device is fully charged.

Please note that while we will do our best to assist with technology related questions, we are not IT professionals. We may not be able to address all questions or issues. The Library is not responsible for damage to or loss of patron data, software or hardware while receiving assistance. If you have concerns regarding possible damage or data loss we strongly suggest that you seek the help of an IT professional.

Important: One-on-one sessions are designed to assist patrons resolving one-time problems, or in learning how to setup/use hardware or software for themselves. Library staff are unable to:

  • Complete financial transactions on behalf of patrons
  • Repeatedly complete the same task for a person such as posting items for sale online
  • Fix malfunctioning devices or extensively take them apart
  • Replace physical parts on a device
  • Staff may not be able to provide assistance for all device types, programs, and problems

Fill out a One-on-One Tech Help request form HERE